Prestashop Support and Maintenance

We are at your side from the beginning of your project, to help you make the best decisions regarding what elements to include in the development of your website. Our experts will implement the chosen designs and modules in addition to verifying with you that everything has been done correctly.

Then, it is time to activate your online store. Previously we will have facilitated the timely training as established in the contracted development. Now it only remains to sell. But more questions may arise throughout this process …

And if you want to improve some aspect of the online store, both operating and design?
And if there is any aspect of the Backoffice that you cannot manage properly?
Do you need to configure any option and do not know how?

We take care of all the technical aspects so that you can devote yourself completely to the management and sale of products and customer service.

To do this, we have different hourly maintenance packages that you can hire to ensure that your e-commerce is always available and fully functional. Our support service will take care of the full maintenance of your online business.

Alcalink will take care of your website so that you can fully dedicate yourself to your business

¿Cómo funciona nuestro servicio de Soporte Prestashop?

How does our Prestashop Support service work?

Send an email with the requested question to our Technical Department. As soon as possible, our professionals will contact you to resolve the issue or issue raised.

¿Qué incluye el servicio de Soporte Técnico Prestashop?

What does the Prestashop Technical Support service include?

The Prestashop Support service includes development, design, modifications, training, configurations, etc. in your online store to cover all aspects that ensure its proper functioning.

When will the issue be resolved?

The incidence will be resolved depending on the Pack of maintenance hours contract. In normal hours, it will be resolved within a maximum period of 7 working days. The tasks that are subject to urgent hours will be attended as soon as possible during working hours.

¿Y si el desarrollo o formación solicitada excede del Pack de horas contratado?

And if the requested development or training exceeds the contracted pack of hours?

This circumstance will be communicated so that you can decide if you want to do it by hiring the necessary additional hours, or if you want to discard this action.